BA and Border Agency in row over Heathrow congestion

BA said passengers faced busy queues at immigration at Terminal 5 on Friday but the Border Agency insists it is ready for the half-term rush this weekendBritish Airways and the UK Border Agency (UKBA) were at loggerheads on Friday night over claims by the airline that passengers were experiencing longer than normal waits at immigration areas due to a lack of Border Agency staff in the run-up to one of the airport's busiest weekends of the year.Passengers were faced with busy queues on Friday morning at immigration checkpoints in Heathrow's Terminal 5, according to BA, which subsequently sent out a memo to cabin crew so that they could inform passengers of potential delays on arrival."We are working with Heathrow airport and speaking to UK Border Agency to understand why the immigration area was affected," BA said in a statement on Friday evening."We are doing all we can to assist our customers and are sorry that they are being affected by this issue, which is regrettably beyond our con